Frequently Asked Questions
"I paid the recording fee but I ended up not playing. Can I get a refund?"
Yes, you are eligible for a refund if your team is not using the "Team Package". However, the responsibility is on you to contact us for a refund.
"How soon can I expect my highlight video?"
Depending on how many games you have recorded and how long you want the highlight video to be, you can expect to have a video back in 1-2 weeks.
*Tip: If your team is having games recorded, let us know right away if you want a highlight video, as we can have our editors separate your footage immediately after each game.
"Can you give me the raw footage instead of a highlight video?"
Yes, but it will cost more, as you will have to purchase the rights of the video. The raw footage of one game will cost $100.
*If your team is using the "Team Package", the raw footage will be uploaded to YouTube for the entire team to view and access.
"How many games should I have recorded?"
We recommend anywhere from 5-15 games, however, the more games you have recorded, the better.
"Can I skip paying the recording fee and only pay for editing and production fees?"
No, you will end up paying extra if you don't cover the recording fees prior to each game.
"I forgot to pay the down payment, how much will the editing fees be?"
If you forgot to pay the down payment, the editing fees will be $20 per game.
Yes, you are eligible for a refund if your team is not using the "Team Package". However, the responsibility is on you to contact us for a refund.
"How soon can I expect my highlight video?"
Depending on how many games you have recorded and how long you want the highlight video to be, you can expect to have a video back in 1-2 weeks.
*Tip: If your team is having games recorded, let us know right away if you want a highlight video, as we can have our editors separate your footage immediately after each game.
"Can you give me the raw footage instead of a highlight video?"
Yes, but it will cost more, as you will have to purchase the rights of the video. The raw footage of one game will cost $100.
*If your team is using the "Team Package", the raw footage will be uploaded to YouTube for the entire team to view and access.
"How many games should I have recorded?"
We recommend anywhere from 5-15 games, however, the more games you have recorded, the better.
"Can I skip paying the recording fee and only pay for editing and production fees?"
No, you will end up paying extra if you don't cover the recording fees prior to each game.
"I forgot to pay the down payment, how much will the editing fees be?"
If you forgot to pay the down payment, the editing fees will be $20 per game.